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Fire & Water - Cleanup & Restoration

What Can Arlington Homeowners Do to Help the Flood Damage Remediation Process?

10/25/2020 (Permalink)

flooding bedroom interior Water removal is the first step when dealing with flood damage in your home. Our technicians are standing by 24/7 to take your emergency call.

Arlington Residents Want to Know how to Handle Flood Damage Cleanup

Having contractors working in your Arlington home can be a stressful experience. SERVPRO of Arlington / Jacksonville East understands that inviting people into your home is not always easy, especially after a disaster. You want to know your house is in good hands – and you want to know what you should or should not do while the workers are present.

Customers dealing with flood damage in their Arlington residences often ask us what they can do to help – and if there is anything they should not do. We appreciate your concern and hope this article gives you a clear overview of what to expect when we arrive.

What should homeowners do while waiting for SERVPRO?

When you call us, we will call you back within an hour to arrange a home visit. You can expect our technicians within four hours after we arrange a visit with you. While you are waiting, you might find it helpful to:

  • Mop and blot away excess water from hardwood floors, lino, carpets, and furniture
  • Remove colored items such as magazines from carpets
  • Gather up loose items and put them somewhere safe
  • Place aluminum foil between furniture legs and carpets to prevent stains
  • Keep pets and children out of water-damaged areas and arrange for them to stay with a nearby friend or relative if possible

Please do not attempt to suction up water – we have much more effective pumps that we will use when we arrive. It is also vital that you do not try any mopping, blotting, or gathering of items unless you are entirely confident that it is safe for you to do so. If you are in any doubt, please wait for the SERVPRO team to arrive – We're Faster To Any Size Disaster.

Is it safe to move cushions or fabrics?

If the room itself does not contain any hazards, we highly recommend you:

  • Lean sofa and chair cushions, and throw pillows, together in "tents" to help them dry faster
  • Remove rugs from wet carpets to prevent color stains
  • Hang water-damaged leather items and furs

Please do not touch fabrics if the water might contain sewage or animal carcasses – in those cases, you must wait for us to arrive and let us take care of everything.

What should you do when SERVPRO arrives?

When our technicians arrive, they will assess your Arlington storm damaged home. We use moisture meters, moisture probes, and thermo-hygrometers to evaluate your house. We use this equipment to measure:

  • How deep water has penetrated the carpet, carpet backing, lino, hardwood floors, or subfloors
  • The path water took across walls, ceilings, and baseboards
  • The level of humidity in the affected area

We will advise you of our proposed drying plan and ensure you approve it before we begin. Do not hesitate to ask any questions you might have – our technicians are here to help. Our team will let you know where it is safe to go and whether you should avoid areas of your home while we are working. We will also consult you on decisions regarding what to discard and what to keep.

Is there anything you should not do when SERVPRO arrives?

Please refrain from touching or turning off any of our equipment. We appreciate that some of our machines are bulky and they can certainly be noisy. However, we calibrate and position them for the most effective drying, and you mustn't disturb them. The machines may need to run for several days to restore the humidity and moisture levels in your home to preloss levels.

We also ask that you do not open windows or doors or switch the HVAC system on or off without asking us first. Our technicians are well-versed in the science of drying. That means we create the optimum drying environment before we begin work. An unexpected open window, or a change in the HVAC system, can compromise that environment and negatively impact drying.

Is it safe for you to stay in your home during drying?

Whether it is safe for you to stay in your home depends on the extent of the damage, and whether it affects vital areas such as the kitchen or bathrooms. Your SERVPRO team will advise you on any safety issues. We can also liaise with your insurer on your behalf. In some scenarios, your insurance will cover the cost of staying away from your home while we work. Your insurer might also agree to cover the accommodation cost if our equipment is too noisy for you to stay at home comfortably.

For help with flood damage in your home, call SERVPRO of Arlington / Jacksonville East at (904) 721-2230.

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